When this sequence completes, the gateway will have successfully performed the self-test. The LED’s will perform a sequence which many describe as a “waterfall display”. When powering the gateway, it will perform a self-test to confirm that its hardware is operational. Confirm the gateway is connected to power and completes the start up testĪfter the gateway has been added to your iMonnit Online account, you will want to power the gateway up. You can follow the document at the following link for steps on adding devices to an account. If you do not yet have an account, you can review the information at the following link to create an account. In order to allow for data to be received at the iMonnit Online portal, the gateway will need to be added to a network on an iMonnit Online account. Update the gateway’s firmware if an update is available.Ĭonfirm the gateway has been added to an iMonnit Online account.Confirm the network allows for traffic to the Internet over outbound TCP port 3000 (inbound port is not specified), and that the DNS server on the network can resolve.Confirm the gateway is operating on the local Ethernet network with a valid IP address.Confirm the gateway is connected to power and completes the start up test.Confirm the device has been added to an iMonnit Online account.
This article will address these requirements and provide steps for diagnosis of any issues. There are a few conditions which must be met in order to allow for the traffic to be successfully delivered to the iMonnit Online portal. The EGW4 operates on a local Ethernet network which requires a connection to the Internet to deliver data to the iMonnit Online portal (also known as the Default Interface) over outbound TCP port 3000.
When an Ethernet Gateway 4 (EGW4) will not connect to iMonnit Online: Note: In the event a gateway requires repair, best-effort troubleshooting steps as directed by Monnit Support must be taken prior to the issuance of the Return Material Authorization form (RMA) required when returning a device to Monnit for diagnosis and/or repair. If an Ethernet Gateway 4 is not Connecting to iMonnit Online
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